Shipping policy

Shipping

We offer free standard shipping to the United States, Canada, and most European countries. Additional shipping fees may apply to remote areas and will be displayed at checkout where applicable.

In-stock orders typically arrive within 7–10 business days. Once your order has shipped, you will receive tracking information by email. Delivery may be delayed due to customs clearance, weather conditions, carrier disruptions, or other circumstances beyond our control.

Customers are responsible for applicable customs duties, import taxes, and local fees unless otherwise stated at checkout.

Shipping Issues

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at service@giannalife.com. Include your order number and clear photos or videos of the product and packaging.

If tracking has not been updated for more than 5 business days after the estimated delivery date, or if the package is marked as delivered but cannot be found, please contact us.

Once the issue has been verified, we will arrange an appropriate replacement or refund.

30-Day Returns

Products purchased from giannalife.com may be returned within 30 days of delivery.

To be eligible for a return, the product must be in the same condition in which it was received: unworn or unused, with all original packaging and accessories. Proof of purchase is also required.

We cover approved return shipping costs for damaged, defective, or incorrect items. For change-of-mind returns, customers are responsible for the return shipping costs.

Remote-area fees, customs duties, import taxes, and expedited shipping fees are non-refundable unless otherwise required by applicable law.

Please contact us at service@giannalife.com before returning a product. Unauthorized returns may not be accepted. Please do not send returns to our physical address unless instructed to do so.

Refunds and Exchanges

After we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, we will issue the refund to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take up to an additional 5 business days for the refund to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at service@giannalife.com.

Exchanges are subject to product availability. Products purchased from Amazon or other third-party retailers must be returned or exchanged through the original seller in accordance with that seller’s policies.

One-Year Limited Warranty

Sana includes a one-year limited warranty covering defects in materials and workmanship under normal use.

The warranty does not cover normal wear and tear, misuse, accidents, water damage, unauthorized modifications, incompatible accessories, or products purchased from unauthorized sellers.

For warranty assistance, please contact us at service@giannalife.com.

Company Information

Company name: KERCHAN TECHNOLOGY CO., LIMITED
Physical address: Head Office, 1 Queen's Road Central, Central, Hong Kong SAR
Email: service@giannalife.com